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True Home Experience
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True Home Experience

Viale Stelvio 45 – 20159 Milano
[email protected]
+39 3898724148

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Terms and conditions

STANDARD RATE
Cancellation penalties are applied as follows:
- Cancellation or modification up to 14 days before arrival: free of charge
- Cancellation or modification up to 7 days before arrival: 50% penalty
- Cancellation or modification within 7 days prior to arrival: 100% penalty

- No-show: 100% penalty

Please note:
During certain peak seasons, such as Design Week, Fashion Week, the Monza Formula 1 Grand Prix, and New Year’s Eve, the cancellation terms may be extended up to 21 days before arrival.

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WEEKLY RATE
Cancellation penalties are applied as follows:
- Cancellation or modification up to 14 days before arrival: free of charge
- Cancellation or modification within 14 days prior to arrival: 100% penalty

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MONTHLY RATE
Cancellation penalties are applied as follows:
- Cancellation or modification up to 30 days before arrival: free of charge
- Cancellation or modification within 30 days prior to arrival: 100% penalty

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NON-REFUNDABLE RATE
100% payment upon booking. No refund will be granted in case of cancellation or no-show.

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PAYMENT METHODS
Credit card (pre-authorization)
Stripe (all credit cards)
PayPal
Bank transfer (instant only)