tHE Puzzle Home - Pilo 7

STANDARD RATE
Cancellation penalties are applied as follows:
- Cancellation or modification up to 14 days before arrival: free of charge
- Cancellation or modification up to 7 days before arrival: 50% penalty
- Cancellation or modification within 7 days prior to arrival: 100% penalty

- No-show: 100% penalty

Please note:
During certain peak seasons, such as Design Week, Fashion Week, the Monza Formula 1 Grand Prix, and New Year’s Eve, the cancellation terms may be extended up to 21 days before arrival.

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WEEKLY RATE
Cancellation penalties are applied as follows:
- Cancellation or modification up to 14 days before arrival: free of charge
- Cancellation or modification within 14 days prior to arrival: 100% penalty

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MONTHLY RATE
Cancellation penalties are applied as follows:
- Cancellation or modification up to 30 days before arrival: free of charge
- Cancellation or modification within 30 days prior to arrival: 100% penalty

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NON-REFUNDABLE RATE
100% payment upon booking. No refund will be granted in case of cancellation or no-show.

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PAYMENT METHODS
Credit card (pre-authorization)
Stripe (all credit cards)
Bank transfer (instant only)
PayPal (only on request)

PRIVACY POLICY
Pursuant to current legislation on the protection of personal data (EU Regulation No. 679 of 2016 - GDPR - General Data Protection Regulation), we wish to inform you that the processing of your personal data is carried out fairly and transparently, for lawful purposes and protecting your confidentiality and your rights.
The processing is also carried out with the aid of computerised means for the following purposes
1. to acquire and confirm your booking of accommodation and ancillary services, and to provide the services requested. Since these processing operations are necessary for the definition of the contractual agreement and for its subsequent implementation, your consent is not required, except in the case where special, so-called sensitive data are conferred. If you refuse to provide personal data, we will not be able to confirm your booking or provide you with the requested services. Processing will cease upon your departure, but some of your personal data may or must continue to be processed for the purposes and in the manner indicated in the following points; 2. to comply with the obligation provided for by the "Testo unico delle leggi di pubblica sicurezza" (Article 109 R.D. 18.6.1931 no. 773) which requires us to communicate to the Police Headquarters, for public safety purposes, the details of guests staying at the hotel in accordance with the procedures established by the Ministry of the Interior (Decree 7 January 2013). The provision of data is obligatory and does not require your consent, and in the event of your refusal to provide such data we will not be able to accommodate you in our facility. Data acquired for this purpose will not be retained by us unless you provide us with your consent to retain it as set out in point 4; 3. to fulfil current administrative, accounting and tax obligations. For these purposes the processing is carried out without the need to obtain your consent. The data are processed by us and by our appointees, and are communicated externally only in fulfilment of legal obligations. In the event of a refusal to provide the data required for the above-mentioned purposes, we will not be able to provide you with the requested services. The data acquired for these purposes will be stored by us for the time prescribed by the respective regulations (10 years, and even longer in the case of tax audits); 4. to speed up the registration procedures in the event of your subsequent stays at our facility. For this purpose, after obtaining your consent, which can be revoked at any time, your data will be stored for a maximum of 24 months, and will be used when you are our guest again for the purposes mentioned above; 5. to perform the function of receiving messages and telephone calls addressed to you during your stay. Your consent is required for this purpose. You may revoke your consent at any time. In any case, processing will cease upon your departure; 6. for the protection of persons, property and assets through a video surveillance system of certain areas of the facility, identifiable by the presence of appropriate signs. Your consent is not required for such processing, as it pursues our legitimate interest in protecting persons and property against possible aggression, theft, robbery, damage, vandalism and for purposes of fire prevention and work safety. The recorded images are deleted after 24 hours, except for holidays or other cases of closure of the business, and in any case no later than one week. They are not disclosed to third parties, except in the event of a specific investigative request by the judicial authorities or the judicial police. 7. for marketing and communication purposes through automated tools such as email, SMS, or instant messaging, in order to share news and information about our products and services, send you informational or promotional material, verify your level of satisfaction with the quality of the services provided, and conduct statistical and market research and studies, either directly or through specialized companies, by means of interviews or other survey methods. The data collected will not be disclosed to the public in any way. For this purpose, your consent is required, which you may withdraw at any time. We would also like to inform you that the European Regulation grants you certain rights, including the right of access and rectification, or cancellation or restriction or opposition to processing, as well as the right to data portability, if and insofar as applicable (Articles 15 to 22 of EU Regulation No. 679 of 2016). You may also lodge a complaint with the supervisory authority, in accordance with the procedures provided for by the legislation in force.
For any further information, and to assert the rights granted to you by the European Regulation, you may contact THE SRL, Viale Stelvio 45, Milan 20159 - P.IVA: 13563550964 - email: [email protected]